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HealthChoice : HealthChoice Helplines


HealthChoice Helplines

Recipient Information

Phone Numbers

Enrollment into HealthChoice
TDD (for hearing impaired):
General Questions about HealthChoice (local) (410) 767-5800
TDD (for hearing impaired): 1-800-735-2258
Rest of the State: 1-800-492-5231
Maryland Children's Health Program: Pregnant women, foster care, family planning 1-800-456-8900
Healthy Kids, EPSDT 410-767-1903
Rare and Expensive Case Management Program (REM) - for questions about referrals, eligibility, grievances, services



Mental Health - for referrals, provider information, grievances, preauthorization 1-800-888-1965
HealthChoice Enrollee Help Line - for problems and complaints about access, enrollment process, and quality of care. 1-800-284-4510
​Maryland Health Connection Consumer Support Center ​1-855-642-8572
​TTY (for hearing impaired): ​1-855-642-8573

Provider Information

Phone Numbers

Eligibility Verification System (EVS) (electronic voice information system to determine eligibility status) 1-866-710-1447


For providers enrolled in eMedicaid a new-based EVS is available at For assistance with enrolling in eMedicaid, call:



Mental Health Services (for provider questions & claim information) 1-800-888-1965
Maryland Children's Health Program (speech, audiology, OT, substance abuse services) 1-800-456-8900
Maryland Healthy Kids/EPSDT 410-767-1683
IEP/IFSP Health Related Services and TargetedCase Management Obstetrics, Healthy Start, Family Planning Waiver, 1-800-456-8900
Rare and Expensive Case Management Program (REM) - For questions about referrals, eligibility, grievances, services 1-800-565-8190
PROVIDER HOTLINE - for complaints (after MCO enrollment) about recipient assignments and services for recipients in the MCO 1-800-766-8692

​Key MCO Contacts

HealthChoice Provider Brochure  June 2015

Provider Master File Unit - to apply for Medicaid provider status

(410) 767-5340
Provider Relations - for help with claims resolution, questions about filing 1-800 445-1159(410) 767-5503

HealthChoice Provider Directory Updates

Providers - You must contact your MCO AND the DHMH Provider Enrollment Department to request updates to information that appears in the HealthChoice Provider Directory: 

AMERIGROUP Community Care 800-454-3730  Option 2: Provider Services
Jai Medical Systems 410-433-2200


Kaiser Permanente

800- 777-7904
Maryland Physicians Care 410-401-9457   
​Medstar Family Choice ​1-800-905-1722  Option 6                            
Priority Partners 1-888-895-4998
​Riverside Health


UnitedHealthcare 1-877-842-3210
DHMH Provider Enrollment Department 410-767-5340